Предприниматель | Информационно-аналитический журнал - Part 122

Letters that can not not read

Online shoe store offers 10 tips Sapato.Ru successful email-marketing

One of the main features of an online store Sapato.Ru is the active use of email-marketing. Perhaps you have already had to get his pitch to Facebook, on a torrent or other equally popular resources? Of all the features of using email-marketing business says Elena Yusupova, director of marketing Sapato.Ru.

Why use the services of the agency?

Sapato company did not transmit organization-mail marketing to another agency, and gathered his team, which includes mailing lists manager, designer and analyst database. And there are two reasons. First of all, it is the speed of decision-making, because the work of the agency involves lengthy negotiations, the approval of TK, a different kind of agreement and so on. Instead, in rainy weather, you may one day realize newsletter to Moscow with a proposal to buy a pair of rubber boots. For Sapato not least confidentiality, and send their customer base or provide access to statistics of other agencies, it is not intended.

Address on behalf of

Try to always refer by name to each person who receives your letter. As statistics show, open rate (the number of open letters) such letters almost 20% higher than non-identifiable letters. It is equally important to personalize the content and writing. It is better if men receive emails with information on men’s shoes and women, respectively, for women. In addition, each subscriber Sapato has the opportunity to choose the most interesting for him newsletter (men, children, women or «wow-Offer”).

Do not be afraid to experiment with the content

Company Sapato always implements new ideas for writing letters, while keeping track of what factors are more attracted to a man open letter to read and respond to it. Was chosen for this particular group of subscribers who receive new offers with different contents of the letter. Thus, Sapato compared results. For example, if a person likes to buy high-heeled shoes, he sent a letter, starting with the title: “What is your favorite shoes with heels X». Accordingly, the letter with a current offer have a high percentage openability. As for discount offers, the open rate increases in proportion to the size of the discount.

Not all have to send letters

It is understood that not all our members want to hear from you regular emails with offers, because people can subscribe to various reasons. So the company keeps track of Sapato those subscribers who open letters are very rare or do not open them at all. These are covered by the constant distribution, as they are entered into a sleeping base. These people are much less likely to receive the letter, it is often a promotional offer. They activate subscribers, making it possible to determine how much interest to them, such a mailing.

Uraznoobrazte subscription options

For many online retailers newsletter subscription has become the standard, but at the same time an effective marketing ploy. A sign-up form on the site a good source of contacts. Early in his work, the company has used Sapato pop-up – every person who visited the site for the first time, could not get a prize for subscribing to the newsletter. If you received a gift every hundredth subscriber, then monitored every hundredth of registration, and a lucky contacted via email with a proposal to leave the address to send the gift. This method is very effective in large advertising campaigns. By advertising on the front page of “Yandex” and knowing for sure that the traffic will be large, you should use every opportunity to attract more subscribers.

Promotions help to increase the number of subscribers

The Company periodically uses Sapato shares with gifts designed to increase the number of subscribers. For example, the action was carried out in which the client sends a message to your friends with an offer to subscribe. Also used coupons promo codes. Sami coupons were placed in the press and on the shop site was assigned a special page where you can enter the promotion code and your contact information, then people will automatically become a party to the action. And all the participants received an offer to subscribe for additional company news.

Do not forget to affiliate programs

Do you want to fill up subscriber base – use affiliate links. Also, the company was Sapato experience with Kupibonus and several other services in which Sapato used their customer base for the mailing list, and they, in turn, the subscriber base Sapato. This does not imply database exchange. It was enough to make HTML-coding the example mailings partner service, and he sent letters to their subscribers. Thus, if people are interested, they can register on the site. As a result, the number of new customers and subscribers increased.

Users need motivation

Of course, everyone loves gifts. And so the customers need not only to ask for something, but to motivate. Company Sapato follows this principle. There are cases when people, leaving a pop-up-banner your email, “lost”, and they have to seek to give a gift. Most often, as a gift to serve a variety of certificates to the amount of 100 to 500 rubles.

Be professional in making decisions

Until now, some companies are creating their own servers and is used for mailings Bitrix platform or other platforms. Frankly, marketing is outdated, since the platform does not allow any build chain letters, or receive quality statistics mailings, and share databases of recipients as possible. As a result, to assess the effectiveness of mailings becomes very difficult. Therefore Sapato, working on Bitrix, uses its own professional team to improve mail marketing.

Get mail solutions from multiple vendors

Taking decisions on mail-marketing company Sapato uses services of several of their respective companies. While the subscriber base is duplicated by multiple providers, Sapato remains independent of them. And if the IP of the company falls into the “black list”, it is always possible to implement newsletter via another provider.

How to make money on free cash?

Banker shares tips.

Financial strategy is similar to the races. As a result of the usual costs, as well as differences in the timing and amount of gross income of each company always appear available funds. Most importantly – effective use of these funds.

Temporarily free money

Very often the owners of fast-growing businesses are trying to direct all the resources of the firm to obtain fast, but risky income. And the main problem in this case – to use available funds as efficiently as possible, equalizing the current account balance to the size of the banking commission and directing the revenue turnover.

The objects of attachment may be as unplanned costs and additional lines of business the same owner. Of course, this means of control means may not always be beneficial outcome is unpredictable. To make the process of development of the company has become more stable and predictable, while revenue increased steadily, it is necessary not only to continuously analyze cash flow, but to be able to properly and timely planning. For this entrepreneur useful to keep a payment schedule that will help to make more accurate forecasts for the development of the company.

Free money is best to convert into cash equivalents: if you do not take into account the mechanisms of such a risky stock market, the ratio of risk and return, as well as the optimal liquidity would be investing short-term deposits. That is, the company can provide additional income without the risk of losing him on changes in inflation.

The use of deposits as a means of additional income should be made a regular practice. Even better, if the financial manager uses this tool in financial accounting firm.

Favorable opportunities

Of course, availability means may occur not only through careful planning, but also unpredictable. With that there are a lot of options, so you must specify at least the most possible out of them. First, the available funds can appear as a result of the effective collection of debts from debtors. It is also very important to make adjustments to the terms of the investment projects, sometimes change the payment terms with customers and suppliers, to reimburse VAT. In addition, the increase in consolidated income contribute to deferred payments, if this documentary form of payment (bank guarantees and letters of credit), the seasonal nature of the business. Of course, a positive effect on the profitability of business increase sales, especially if they are not planned. Execute transactions can be formed temporarily surplus funds, which you can also send in a deposit account. If this is a fairly large company, the increase in available funds contribute to the additional issue of shares. In the latter situations, the company may not open as many short-term, many long-term loans from 2 to 6 months.

Of course, the appearance of available funds, many entrepreneurs send them to acquire the necessary tools and materials for future work, to pay for various services, payment of rent in advance, refitting office space, etc. But this kind of waste can not only lead to overstocking but in the future may not come in handy, because the dynamics of sales by its nature is very unstable and the demand for a certain group of goods can fall sharply. Typically, premature payments to suppliers and putting money into new projects that can be delayed and require a lot of money, is not very profitable for the entrepreneur. All costs should be carefully planned and very balanced.

In addition, to invest money for a deposit can be almost any length of time, it would be preferable to keep the surplus funds of the repayment period of employee benefits, payment of insurance premiums, taxes, that is, until the period when the costs will be more than usual.

What’s the catch?

For small business can earn extra income by placing money on deposit at various periods ranging from three days. Thus, the income received each day depending on the current rates on the interbank market. Such a possibility exists for the small business, but it is better to increase the term of the deposit up to 14 days. All the benefits of this investment can be estimated by counting the revenue from the contribution of a specific amount for a specific period.

In addition, a significant increase on the account can give even a contribution of money overnight, that is, from Friday to Saturday. Thus, the company will be able to for a weekend get income to cover minor expenses, such as communication charges, utilities or bank fees.

At present Russian banks offer a wide range of deposit for legal entities, who can choose the contributions depending both on their own preferences and the characteristics of their business.

How to spend money

One of the most convenient deposit allows you to not only fill up, but spending of the money, provided that the account balance should not be less than 50% of the amount originally invested. This is especially useful contribution to companies that are engaged in a seasonal business. Thus, you can increase your income in the period of growth in the number of sales. It is best to open a deposit for a period of 3 to 6 months. The main advantage is the ability to increase the interest rate during the term of the contract of deposit and as augmentation funds, because the interest rate depends not only on the term of investments, but also on the amount of investment.

Spend money from the deposit should be in the period of procurement of materials and raw materials, payment of contractors for seasonal work. But at the same interest rate is slightly reduced. If you do not plan any major expenses, you can choose deposits with higher rate for a specific amount of time and investment. This will provide a higher than average income in the market with the same parameters. And in the case of early termination of the deposit, you will not be able to get the expected profit, because in such cases, banks charge only the going rate on deposits “on demand.”

It is also possible to receive income on the balance of funds on non-combustible charge card. Annual interest rate in this case is about 2-3%, and there is no need to open a bank account.

How to deposit

If and chief financial officer and the owner of the company are willing to invest available funds in a deposit account, it remains to solve the question: what is better to invest the same amount? There are several ways that maximize correctly calculate the amount of the deposit. First of all, you should not be on the averages for deposits. According to the Federal State Statistics Service for 2012, the percentage of funds Russian enterprises in the current assets amounted to 7.5, while for short-term investments, the figure was 17.3%. The amount of the contribution depends on the industry in which the company operates, and the stage of its development, etc.

To accurately determine the maximum amount of money for the deposit, should refer to the model developed by Western economists Stone, Miller and Orr. We should not forget about the financial solvency ratio of the absolute, where the norm is the amount of 20-25% of the total existing credit commitments.

In addition, many experienced financiers can independently determine the monetary contribution, based on the characteristics of the business and trends in the industry. A determination of the effectiveness of this investment will be chete professional managers who will be able to capitalize on existing resources much more than provide all of the above methods.

And in order to manage available funds has become more efficient, improve procedures sufficient cash planning and forecasting. Banks, in turn, can provide more timely financial management of the enterprise through the timely preparation of the necessary contracts and the use of the system “Client-Bank”.

How to make money on a free service? Innovative hair stylist

Ben Davies talks about his approach to business with a history spanning 5,500 years – to the business of the male hairdresser.

Once on the social networking site Facebook I saw an advertisement Gents Place offering a free haircut, which annexed as shampoo and hot towel. And if the cost of this service is usually accounted for an average of $ 35, a proposal for a free haircut seemed very tempting. The cost of this free service, according to the specific ad was supposed to include my name, e-mail, phone number and contacts to Facebook. Barber was in the center of Leawood in Kansas. While I was waiting for my turn, I re-read the news on your iPad, using the free Wi-Fi. Since the service was going to be free, I decided to order a neck shave for $ 10 using a razor with foam. Everything was just wonderful.

Upon returning home I hurried to tell you about this service to your friends on Facebook. And the next day I received a message from the 29-year-old barber shop owner Davis, who, as it turned out, communicated with each new visitor hair and leave it in your contacts Twitter, Google+ and LinkedIn. The text message said that the barber business social by nature, and social networks – this is the best way to attract customers and tie them with a good and lasting relationship.

How, then, Davis developed his business using only the social network? His first barber Davis opened in 2008 in Frisco, Texas. Since then, it has attracted more than 5,000 customers through Facebook. The calculation of its simple. After receiving a free haircut, many customers bought more and more service, namely a straight razor shave for $ 10 – and I was no exception. Thus most of the customers come again and again. It is said Davis, attracting a new customer it costs $ 10-13, and if the client like the service, he returned, and these costs quickly pay for themselves. Thus, the profitability of barber Davis last year was 20%, for $ 2 million in revenue.

More than 750 people came when they learned about the Gents Place via Facebook, in addition ordered and paid service. For $ 595, you can every two weeks to receive not only the usual haircut and shave with a disposable razor, but also the means to buy hair care products at a discount. Ordering a subscription cost of $ 3,000, the customer receives not only a haircut every two weeks, but the whole session, which includes a head massage, drawing on his arms and neck care products, and shaving procedure is complemented by a massage, lasting for one hour.

Davis is now a business is going up, and besides the three already working hairdressers, run online store called The Gents Advisor, which is planned as a platform for social networking. To take advantage of this resource, you must create an account, then the user can find plenty of advice for the care of their appearance, business development, and even tips on how to build a relationship with the opposite sex. The articles will be free, but to get a personal consultation with a specialist on Skype, will need to pay for one of the plans. Also, users will be able to enter the site through your account in Facebook, where they will see all your friends to join the The Gents Advisor.

Sam Ben Davis is committed to trying to discover new ways and approaches to business as usual. After graduating from the University of Texas, he took part in the creation of an insurance agency on the Internet. The headquarters of the agency was TWG Insurance in Irving, Texas. It is said Davis, the power of social online resources very changing people’s lives.

How to charm investors

Four tips for start-up in preparation for a meeting with an investor.

Hundreds of innovative ideas without interest claim for funding – but only few manage to achieve the favor of investors. Just how competitive will your project depends on many factors: the viability and timeliness idea elaboration of business plan, professional team … But at the stage of looking for potential investors are primarily tied to the strategy of behavior, which adheres to the leader. What he has to do in order to improve the chances of winning this contest?

Learn to “sell” yourself

Leader – a person of the company, in the literal and figurative sense. This is why contacts with investors can not be transferred to another company or employed professionals – even if you think he will cope better. Imagine that you need to take a picture on the passport and you’re considering himself nefotogenichnym, sending in his place someone prettier …

By investing in your startup, an investor in fact invested in you, and what kind of impression you will make it, depends largely on the further development of relations. Your charisma and energy, your professionalism and pragmatism, your “glowing eyes” and a positive attitude – is that first of all see (and evaluate) the prospective investor. Sees – and draws conclusions. Including the viability of your idea.

Tip: You will have to master the “related occupations” – attracting investment. Before you start looking for an investor to study theoretical foundations, read the articles of specialists – for example, the blog of Guy Kawasaki (blog.guykawasaki.com), one of the most famous in the world of venture capitalists who specialize in high-tech start-ups. What interests of investors? On what projects they “peck”? By what criteria to assess the prospects of ideas and professionalism of the team? They want to get? What can you do to interest them? Find the answers to these questions – and only then go to practice. This is the case when the effective “day to lose, and then for five minutes to reach.”

Not be placed on one horse

So, you feel ready to negotiate – and you even have an eye on the potential investor that you think would be interested in your business. Do not stop there, even if you think practically win-win deal. Money in the world is much more than good ideas. If your idea is really good, maybe there will be people who will offer financing on more favorable terms for you? Best for you will be in parallel negotiations with several investors or venture capital funds.

Tip: Make a list of potential investors. And collect about each of them as much information – all that you can. Do not limit yourself to the information of interest to you directly (goodwill, investment portfolio, especially projects in which money is invested). Addiction to the cinema or literature, car, a passion for Italian and Thai cuisine … Any detail can ever “shoot” and give you a general topic of conversation.

Be ready for a long distance

Yes, of course, it may happen that a prospective investor immediately lights up the idea of ??cooperation. But the kind of love at first sight still rare. But the probability that the investor will have for a long time to run, to draw attention to the person, is quite high. You should not cross out the name of “forward-looking list” just because people did not express interest in your project even outright rejection is not always the final and irrevocable. Remember that the search for investment – it’s not a sprint, where everything depends on the speed dash and the marathon, where the gap in the first phase has nothing to say – the winner is not the one who ran faster, and the one who is able to run for a long time, count load and plan their actions on a sufficiently long period of time.

When one of the leaders of our company has attracted investments in the business, one American investor has refused to even meet with him, saying it simply, “Your business is not interesting to me, I never will put money into it.” 99% out of a hundred after that would put the cross on this option. But what this man did? They studied all the posts written by an investor in the social networks of vocational subjects, commented on them, expressing their opinions, called on the discussion … He was very persistent, and as a result of his energy to melt the ice: it has made the meeting, and after it – and investment.

Tip: Regularly communicate with potential investors, tell them about their success, try to be interested in all possible ways. Trust, interest – that’s the foundation of your future cooperation. Think strategically and build long-term relationships with your potential partners. And of course, do not be discouraged if investors are not lining up after the first meeting.

Brevity – the soul of success

And now you get to the stage of presentation. For you, this event, but for investors so far. Any company engaged in the financing of start-ups, monthly treats dozens or even hundreds of applications, and one presentation to a venture investor – is routine. And it can get bogged down even a well-researched project if you are not able to attract and keep the attention of your listeners.

Tip: Be concise. If you manage to fit the most important in the 10 slides and 20 minutes – a potential investor, several times a week listening to a lecture hour, you will be thankful at least for that time you saved it. This way, you are already getting a head start. And the interesting part, if necessary you can always specify.
Prepare a shock start. Do you have it on for about five minutes. If during this time you will not have time to catch, to interest the listener’s attention begins to dissipate. One of the practical ways to impress the audience win-win – it figures: the potential size of the market in money, the number of users, data from studies demonstrating the promising segment in which you are going to work, the absolute and relative performance, current and potential speakers. Numbers should not be much. One, two, maximum three – but very tangible indicator.

Speak only about what you can explain and argue. It does not promise the impossible. The best option – to highlight one of the key performance indicators and guarantee results. In this case, you should always be prepared to explain how you will anticipate the potential risks (and for this you need to anticipate what questions you can ask in principle).

And finally, do not be boring. Be emotions, add a drive, arrange a presentation of your little show. Get a smile. And not for a moment lose optimism and belief in his own idea, otherwise you probably will not even be able to convince someone to invest money in it.

Letter of Credit? Why is he an entrepreneur?

Banker about the pros and cons of this tool of international payments.

Author – chairman and co-owner of the Bank “Investtorgbank».

Letter of Credit is a tool in the commission calculation of import and export transactions. Thus it allows us to solve several problems at once – to minimize legal risks associated with lack of knowledge of international law, insures you against unscrupulous partners, and may also serve as a tool lending. How it works and what credit is useful?

Letter of Credit guarantees the legal security of the transaction

Suppose Russian businessman wants to buy the Italian company wallpaper (plumbing, appliances, etc.). After agreeing on the price and conditions, the parties entered into a contract under the laws of the country of one of the parties. In this case, the other party may not be aware of this legislation. Accordingly, in the presence of competent lawyers and attorneys in the absence of such counterparty can be abused.

Risks arise in the second stage – the delivery of products. Here, too, there are two possibilities: either the Italian company sends the wallpaper at your own risk that they will not be paid, or the Russian counterpart to pay for goods in advance, with no guarantees of product delivery in the proper form and on time. Most companies that are already operating successfully in foreign markets may agree with their partners on the calculations on the delivery of the goods. But foreign suppliers are unlikely to agree to such terms with the companies-novices. And to pay up front is not safe and profitable by Russian companies, making the first steps on the international markets.

In this situation, someone has to make a step forward, otherwise the transaction will not take place. The solution may be to use a letter of credit as an international means of payment.

A significant plus letters of credit lies in the legislative aspect: although this form of payment may be differentially regulated in the legislation of any country, there are international Uniform Customs and Practice for Documentary Credits (Uniform Customs and Practice for Documentary Credits – UCP 600) which are developed by the International Chamber of Commerce . And the hand of foreign trade transactions, subordinated credit to these Uniform Rules, has successfully allowed the potential for conflict with domestic law. This submission must be provided in the foreign trade contract, and the contract with the issuing bank. And these same rules say that if something is in the documentary of the transaction were not so, then find out all the relations between the banks themselves, not their customers.
How

Pay letter of credit

Letters of credit are classified as a reason Documentary Operations – transaction documents play a major role, and banks work just with them, not with the goods. Availability of skilled bankers makes the performance of the contract considerably more secure, orderly and predictable.

The algorithm works with letters of credit is simple. In domestic bank Russian businessman asks a letter of credit in favor of, for example, the Italian distributor for a foreign trade contract. This requires a complete application for a letter of credit, which provides the name of the beneficiary (the seller’s products), the type of credit (usually confirmed), opening date and the expiration of the letter of credit, date and place of shipment and delivery of goods and other settings.
The statement also referred to a list of documents that the supplier must provide the bank to receive payment under the Credit. Typically, this invoice (invoice) and the bill of lading. The less trust between the buyer and the seller, the more documents they can include in the list: quality certificate, certificate of origin, insurance, etc., etc.

In addition to the Russian bank (bank letter of credit issuer) for the implementation of the letter of credit transactions involving foreign banks: Bank of the seller (can function as confirming and fulfilling the advising bank), and if the seller’s bank has no relations with the issuing bank, he will speak only advising bank. In the latter case, the role of confirming and executing bank will execute a foreign bank with a correspondent relationship not only with the issuing bank, but it has set a limit on the credit risk of documentary operations. Typically, this is a very large and well-known overseas bank.

If the supplier has no idea of ??the Russian credit of the issuing bank, it has the right to require the importer to the Russian bank letter of credit has been confirmed he knew the bank. In this case, the confirming bank undertakes for payment under the letter of credit in addition to the obligations of the Russian bank.

Thus, the exporter, having received notice of an incoming letter of credit in favor of it and agreeing to accept it, and ships the wallpaper is confirming bank (through its servicing bank or directly) provided a letter of credit documents, and if the documents meet the requirements of the letter of credit within five business days receive their payment. In other words, the confirming bank, the payment documents made by the executing bank. By the way, at this stage of the interest the seller to deal runs out – he sent the goods in Russia and received the money.

In turn, the Officer (confirmation), the bank receives money from the Russian issuing bank, which pays the buyer, or upon payment to the exporter (letters of credit on demand), or after a certain time (usually no more than one year, including the term of the credit) in the presence of the treaty between the banks. In the latter case we are talking about the so-called post-financing. The advantage of post-financing obvious nominated bank extends credit to a Russian bank, and the last – Russian importer for payment received from the supplier of the goods.

But if the documents do not meet the requirements of the letter of credit, or submitted after the expiry of its term, the nominated bank will make their payment only upon receipt of the consent of the issuing bank of the importer.

Letter of Credit and financing imports

Credit should not only protect the interests of the parties of the foreign trade contract. As a rule, letters of credit are important instruments of international trade finance. This occurs as follows. Importer refers to the issuing bank for the suspension of the execution of its obligations under the letter of credit. The issuing bank can meet the request of his client’s own resources for lending rates of the Russian market (for such transactions is expensive, unattractive and almost never used), or by the resources of a foreign bank that finances the transaction at more attractive rates of the international market. In this case, it also acts as a confirming bank.

If the importer has not provided the issuing bank cash collateral for letters of credit, letter of credit is a loan is a product of nature. The banks make on company applying for a letter of credit, the same requirements as when applying for a loan (financial status and security). Letter of Credit can be used for one-time foreign trade transactions and to fund regular supplies under the credit facility.

How much is it?

Of course, all of these banks have customer service is not free. The cost and the individual terms of service credit institutions may vary, so do not claim to ultimate truth, try to illuminate the whole pricing algorithm in letters of credit.

The importer pays the issuing bank and confirm the value of the cost of funding provided. There may be additional charges according to the rates of the issuing bank, but they will not exceed 1% per annum.

The cost is estimated to confirm the annual percentage rate and the sum of the confirming bank and the issuing bank’s margin. For the average Russian issuing banks confirming bank rate ranged from 1.5% to 4.25% per annum for the term of the letter of credit (although in different countries and in different banks can be for a shorter period) – it depends on the economic situation in the country confirming bank its credit policy and risk assessment confirmation received by the issuing bank and the country of the issuing bank.

The cost of financing is calculated as a percentage per annum, and the sum of rates LIBOR / EURIBOR, rates of foreign financing bank and the issuing bank’s margin. The cost of the financing provided by the bank an average Russian foreign issuing banks, will be LIBOR / EURIBOR plus 3-4.5% per annum for funding.

The margin of the Russian bank-issuer depends on many economic factors, such as the financial situation of the importer, its balances and turnovers in a Russian bank, the quality of collateral.

In any case, the total cost of validation and funding (rates are not cumulative, as each is taken on their terms) should not exceed the threshold at which the validation and international funding ceases to be economically feasible in comparison with the cost of direct Russian loans.

But even if we assume that the interest on the letter of credit and conventional loans are the same, use the letter of credit will be more profitable because of the guaranteed safety calculations.

Letter of credit with post-financing – the most common form of letters of credit for today, because it provides important benefits to the buyer in the financing of international trade activities.

It’s worth noting that the buyer can get a reprieve from the payment and the supplier – the so-called trade credit, which is becoming increasingly popular, especially in the highly competitive European markets, such as wine products on the market that does not exclude the possibility of obtaining post-financing along with deferred payment.

David Yakobashvili — hostage fate

By building his empire, David Yakobashvili successfully coped with the bandits. Overcome market competition was not so easy.

Chairman of the Board of Directors of “Wimm-Bill-Dann” David Yakobashvili first encountered serious difficulties in its core business. Key indicators of the largest Russian food industry deteriorated, its brands in the market feel much less confident than before. Business out of old partners. Is 46-year-old Iakobachvili – one of the most successful businessmen of Russia – lost the talent to turn everything he touches into gold?

Iakobachvili unique track record. In the restructuring, he led one of the first cooperatives in 1992 – almost the first modern motor show in 1993 – the largest casino in Russia. In the mid-1990s, “Wimm-Bill-Dann” launched in the dairy and juice market first brands on a national scale – «J-7,” “House in the Country” and “Sweet Mila”, and February 8, 2002 has successfully placed its shares on the New York Stock Exchange (NYSE). And it became clear that Russian capitalism entered the new stage of development: consumer company has managed to become as attractive as the raw material.

And suddenly something broke in runs like clockwork mechanism. Over the past two years, the main barometer of economic activity Russia – RTS stock index rose by 140%, while shares of WBD and have remained at the level of the prices at which they were placed, and even cheaper by 5%. The company earned $ 21 million in net profit last year on revenue of $ 939 million – is 41% lower than in 2002. Debt increased by as much as $ 201 million agency Standard & Poor’s changed the outlook of the company’s investment rating to negative from stable.

In November last year, after two years of negotiations, the French food giant Groupe Danone has abandoned its intention to buy a controlling stake WBD. Yakobashvili said that negotiations have been terminated by the decision of both parties. But if the deal for Danone is one of the many co-owners for WBD she could become the crown of their multi-year effort.

Family

The backbone of the group, who later created the “Wimm-Bill-Dann”, was formed in the hotel “Union” on the northern outskirts of Moscow, where Paul worked Dudnikov and Evgeny Yaroslavsky – a restaurant manager, the other bartender. Sometimes friends were traveling on business in Tbilisi, where in 1984, made friends with a student dropouts Polytechnic Institute David Yakobashvili, who was then serving in the security services. He himself was a frequent visitor to Moscow: his mother was born there. “Moscow – the city is small – Yakobashvili said in an interview with Forbes.

– I still keep dating, which started in the 70s. ”
Some of his old friends were at the origins of the cooperative movement. In early 1987, Dudnikov and Yaroslavsky and his partner Michael Vishnyakov founded on Pokrovka beauty “Ginseng”, one of the first cooperatives in Russia. In 1988, the Muscovites remembered Tbilisi friend, Iakobachvili moved to the capital and was connected to the case.

While doing business could only truly brave people: for the newly appeared entrepreneurs hunted racketeers. “The kids had to go to the” arrow “- says Iakobachvili. – Frequently visited us. Some people liked the room “Ginseng” pitching came and said, “Here we train. It’s ours. ” How could fight back? Iakobachvili continues: “Many people respect only brute force. Thank God it did not go over certain limits. But people felt they could get a rebuff. ”

In 1989, a team led Iakobachvili new companion – just released from prison Gabriel (“Garik”) Yushvaev. In 1980 Yushvaev upekli for 9 years, because he was beating out of the debtor’s money. It is hardly necessary to explain, what connections he could return to the area. Yushvaev himself refused to give an interview to Forbes. Iakobachvili common past of the man was not embarrassed, he says that a “thief in law” Yushvaev not.

Garik not just accepted in general business, Iakobachvili affinity with him by marrying his niece. Partnership between the two businessmen and to this day – the basis of “family.” One businessman, who works with the group, but is not part of it, in an interview with Forbes named Yushvaev “kulaks team”, “man-bear”. Iakobachvili same, he says, “the brain of all this business.”

Easy Money

The team of the future founders of the “Wimm-Bill-Dann” readily took on any profitable business. Partners rented a boat on the Moscow River into a hotel for foreign workers, tourists were transported to the hotels of the “Sheremetyevo”, furnished the furniture “Metropol”.

Furnished helped a friend from Sweden. He, by the way, and threw up the idea of ​​the brand name. Once Iakobachvili and his two partners discussed with the Swedish another matter. Drinking. Foreigner so impressed cohesion partners, he said: “You are right Holy Trinity. The Holy Trinity. ”

The first really big business “Trinity” was the trade of second-hand American cars. Iakobachvili with partners themselves first traveled to the U.S. for the “Cadillac” and “Chevrolet” and even by sitting at the wheel of the road carrier of Finland.

Meanwhile infancy even more profitable business – gaming. “Trinity” was to deliver in St. Petersburg and Moscow the first “one-armed bandits.” And when they began to appear a casino, “Trinity” in cooperation with the Swedish company engaged in the gaming business, and concern “Albee”, owned by businessman Oleg Boiko, have built up the largest complex in the capital of gambling – casino “Cherry” and a nightclub “Snowstorm” on Novy Arbat . Which opened in the summer of 1993 a grim casino “Cherry” hit the brilliance of multi-colored lights. Money flowed. English manager “Snowstorm” then told Forbes: «If this goes on, we will refund the money invested ($ 5,000,000) in four months.”

Bandit War

The more money appeared in Moscow, the hectic getting on the streets. Auto business has turned into an arena of fierce struggle for survival, “Chechen” and “Baumanskoye” exchanged gunfire, violence is often passed by the door of the same casinos and night clubs. Prosperous “Trinity”, of course, could not attract envious glances. “We had a good security organization – says Iakobachvili. – Everything is the same as the others did. The authorities did not specifically protected, had to defend themselves – where cunning, where strength, where the mind, where something else. ”

One of those who survived those troubled times, was Vladislav Wanner, which the newspaper attributed to the role of head Bauman gang – he was shot in January 1994. According to investigators, the killer was the famous Alexander Solonik (nicknamed Alexander the Great). Wanner near death touched Iakobachvili.

“We were friends – said a businessman. – I was helping him, and he told me. He drove us to the car when it was necessary. ” But what about the Bauman group? “You can glue the labels in every one … Can all to label anything you want. If he grew up in the Bauman district, it does not mean that he was the leader of group – said Yakobashvili. – And in general, what Bauman criminal gang? The press does not understand many things. They have seen enough movies about the mafia. ”

Against the backdrop of conflict and the “showdown” “Trinity” flourished. And over time, the partners first task was to invest the money earned.
In

Juice

For six months before the launch of “Cherry” to Iakobachvili asked two young men – Sergey PLastinin and Mikhail Dubinin. They rented a bottling line juices Lianozovo Dairy and needed help. “They had to be on the market – explains Iakobachvili – and we already had some kind of connection.” Such ties are not only allowed to lease new bottling line, but also to buy a combine – Ramenskii.

The first name of juices gave the name of the company itself: the word “Wimm-Bill-Dann” was coined in consonance with voiced English “Wimbledon.” Developing inviting former Soviet buyer western theme, the founders of the company in 1994, came up with a brand «J-7» (Seven Juices, «Seven juice”), and a year later bought a controlling stake in Wimm-Bill-Lianozovsky plant.

“Wimm-Bill-Dann” grew rapidly. Partners of the “Trinity” at first it seemed that it was just another “perk”, the dimensions of which do not go to any comparison of the cash flow from gambling. But first casino profits have steadily dropped, and the consumer market, on the contrary, the money flowed. “Wimm-Bill-Dann” opened the manufacture of dairy products (currently 70% of the total turnover of the company), millions of dollars have been invested in advertising, so that the market appeared to all known brands. For 10 years, “Wimm-Bill-Dann” united 24 companies across the country.

Of course, not everything went as smoothly as it looks today. In 1997, for example, a dispute broke out with Vladimir Tambov, director Lianozovsky plant and a major shareholder of the group. “He was our partner, but, unfortunately, got in touch with a group, with the bandits, and wanted us to expel from the plant,” – says Iakobachvili. As a result, Tambov lost the conflict and was forced to give up their shares.

In the “family”, led by Iakobachvili and Yushvaev, there were clear rule: who does not work – do not eat. The rule applies even to the founding fathers. Paul angelica, for example, was a key member of the team from the very beginning, it belonged to him a brilliant idea to bring “Wimm-Bill-Dann” on the New York Stock Exchange. But in 2000, due to a severe eye disease Dudnikov was forced to resign as chairman of the board of directors of the company and sell its share to other partners, without waiting for the exit on the NYSE. “He knew – said Yakobashvili. – Said I can not work, I want to sell. And sold. ” After that, he took the chair Iakobachvili.

Rules of the “family” strict. The only exception is obviously done for Yushvaev. According Iakobachvili, he “never takes decisions on the IAP.” However, it Yushvaev is the largest shareholder of the company: it has 19% of the shares. We Iakobachvili only 9%.

New competitors

It is still unclear why the deal fell through with Danone: the parties have agreed to keep confidential details of the negotiations. Different versions are being built: Danone wanted to buy just the dairy assets, and shareholders sold to “milk” with “juice”, the current partners in the WBD intended to stay in control of the company, and Danone objected, and finally, just do not agree on the price.

One thing is clear: as long as there were negotiations, WBD began to take positions. Last year, for the first time in the history of “Wimm-Bill-Dann” decreased volumes of sales of juices. This reduction is doubly alarming when you consider that the very juice market grew by 13% due to VBD young competitors such as JSC “Lebedyanskiy” (brands such as “I”, “Tone” and “Orchard”) and “Multon» (Rich “Good”). In the dairy business WBD while holding position, although rapidly gaining momentum such dangerous competitors, as is still the same and the German company Danone Ehrmann.

Over the past year, the administrative costs have increased IAP, with the launch of new packaging company was late, import and distribution system began to falter. As recognized Yakobashvili, during talks with Danone Company “relaxed.” WBD now hastily trying to fix things: change of directors juice business has finally launched new types of packaging, launched an extensive advertising campaign.

But if WBD, despite all the turmoil, continues to be the largest producer of dairy products in Russia, then in the beer market Iakobachvili have not managed to take the lead. Over the past few years, partners at “Wimm-Bill-Dann” have invested about $ 50 million in the purchase of four breweries in Moscow, Nizhny Novgorod, Vladivostok and in Bashkortostan, as well as to the development of national brands. However, both by brands – “Legion” and “The Messenger” – fell flat. Central European Brewing Company (cleavers) was not able to compete with “Baltika” and Sun Interbrew, owned by powerful western holdings.

Incubator Project

Iakobachvili partners continue to act in the same way as in the early 1990s, spraying efforts on various types of businesses. In the month of Iakobachvili considering almost fifty different projects. Each of the partners in Wimm-Bill-Dann and “Trinity Group” has the right to bring up for discussion the idea of ​​their colleagues and bring to realization the other.

Projects, as in the early years, is surprisingly different. There are 800 elite breeds of cows on a farm in the Moscow Gorki-2. There are commercial properties in prime locations in Moscow. There are 200,000 hectares of land in the long-term lease in the Volgograd region. Most business projects are selected without a thorough study. “Starting a business, we would certainly attract professionals who analyze the market. But the project is interesting or not, I decide myself – says Iakobachvili. – I can not say that I read the technical description, but the idea of ​​catch. ”

In this approach, a high probability of errors. In the mid-1990s Iakobachvili partners have invested $ 1 million in the development of Russian scientists – antenna system that enables to track the movement of objects in the city. But scientists have not managed to make the system work with the required accuracy. In addition, if Iakobachvili more carefully consulted with experts, they surely would have warned him of the impending arrival of the satellite navigation system GPS, which has almost completely replaced all of the local system like the one that was created for his money.

Yakobashvili said steadily and monotonously and lights up only when it comes to new projects. Then his voice heard again colossal ambition and desire to make a breakthrough.

That is how he treats his investment – $ 6,000,000 – in the construction of a gypsum plant in Kabardino-Balkaria. It is a joint business with the president of the Russian Jewish Congress Yevgeny Satanovsky. Iakobachvili ready to win a part of the wound in the German company Knauf, which dominates the market for gypsum building materials in Russia.

With even more enthusiasm Iakobachvili speaks about the open a few years ago the production of respiratory protection. Together with other partners and Yushvaev he invests $ 30 million in the production of the unique technology of compact gas masks, hoods. By next year it is going to produce a million units per month. It remains to understand who buys so many wonderful respirators. “Our safety equipment should be in every man – says entrepreneur. – Especially given the current threat of terrorist attacks. ”

For sale

Meanwhile, members of the old team that founded the “Wimm-Bill-Dann” and “Trinity Group”, continue to diverge.

“Some of the major shareholders of” Wimm-Bill-Dann “carried away by his business and sells shares – says CEO Sergei PLastinin WBD. – Someone thinks at all quit the business. ” But not all shares are leaving the “family.” “There is a contract that binds the major shareholders of certain rules – explains Iakobachvili. – We can not sell shares to the side with no common agreement. If they decide to sell something in the market, first, we agree that it is not struck by the company and not to collapse prices. ”

In February and March of this year, in the face of falling stock prices WBD, five long-standing partners Iakobachvili sold a total of 8% “Wimm-Bill-Dann”. Some shares Iakobachvili had to buy himself – probably at a lower price. “The fact that the main partners of the shares take off – a bad sign for the foreign market” – he explains.

Over the past two years Iakobachvili or sold, or was willing to sell most of its assets. After a failed attempt to gain control over the “KNG” he lost his 45 per cent stake in the oil-producing enterprise “Gazprombank”, according to analysts, the final buyer is a “Rosneft”. He recently broke up with a project that has launched nine years ago – the restaurant “White Swan” on Clean Ponds in Moscow. Now he is willing to sell car dealer “Trinity Motors” and is also looking for strategic partners for the brewing company and a major producer of TsEPKO neon sign “Trinity Neon.”

David Yakobashvili denies that “Wimm-Bill-Dann” or his other companies have a serious problem, and says she has always been willing to part with any of their businesses. But one thing is clear: the Russian market has changed, and Iakobachvili with partners new to this market competition. Perseverance and courage that helped earn millions in state in the early 1990s, now giving way to professional management and the ability to gain a foothold in certain market niches. Not only enter the market with a scarce commodity, you need to carefully develop a business plan to invest millions of dollars in marketing, build distribution network, well-control administrative costs and manufacturing processes.

For the soul to such hard work David Yakobashvili and its partners? Chairman of the Board of Directors of “Wimm-Bill-Dann” says that a few years ago was about to leave the company. Then he did not succeed, and even today to decide on this would be easy. “I, unfortunately, can not do that because of commitments to the people with whom I work for a long time – says the businessman. – In a way, I’m just a pawn of the case.”

What loans are worth taking, and which to reject

Tips for the business owner from the banker.

At first, few people are attracted to the idea to take a loan and along with it – debt obligations. It is much more profitable to be independent from banks and invest in a company only their money. So acquired confidence in the future and a peaceful sleep. But really – it’s just an illusion of stability.

If a business has growth potential and does not implement it, competitors will try to push your business to the market. Even if you have enough previously achieved, it will not add them leniency. The society in which we live has an impact on us. For business, it means that you can not ignore the actions of competitors.

Every entrepreneur has their own idea about how to improve the business and make big profits. Someone who has more appetite for risk, take advantage of the credit for the development of business, thereby weakening the position of competitors. After getting investment opportunities and to upgrade equipment (which leads to an improvement in the quality of goods or services), and for the expansion of the market (with a consequent increase in market share).

But the fact that you are using the loan funds, does not guarantee you will get benefits. A credit to the wrong order can lead to a deterioration of the financial situation of the company. These effects are almost impossible to predict in advance. Only after a while it becomes clear who exactly – you or your competitors – was able to make the best business plan, find a proper purpose, who consistently went to the goal and more efficiently invested money.

So whether or not to take the credit, and if so – how much? There can be no general rules. In different industries can be a big difference in the comfort level of debt. Favorable level for example, grocery chains will be the ratio of net debt (net debt here – the amount of short-term and long-term debt on loans and business loans with less available funds in the accounts and in hand), and EBITDA at a ratio of 4:1. This means that net debt can be up to four times the annual profit. For capital-intensive companies will be acceptable level of 3:1 to 2:1. The size of the optimal parameter affects the current situation of the enterprise, business acumen of its leaders, trends in the economy and business strategy.

After the end of the crisis, companies engaged in optimizing the structure of the loan portfolio, reducing this rate, refinancing and extending the debt. During the stability of the economy, large organizations can sell their shares and send the proceeds to pay off debt or to expand the business. Small and medium-sized businesses do not have this capability, so they need to seriously and in detail to think about every decision that is associated with the assistance of outside money. With the help of credit your business can generate more revenue and strengthen its position in the market struggle, but at the same time, there is a risk due to these credit facilities to undermine the position of the company. What could be a mistake if you take the credit?

Unnecessary purchase

Psychologically “wrong” it is easier to spend money than earn their own. This leads to the risk of wasteful spending borrowed money. Often bought necessary at first glance things that really will not affect the increase in profits, and sometimes vice versa. For example, the hiring of a large number of employees, secretaries, purchase expensive furniture and office equipment and other non-priority expenditures in the early stages can lead to a significant deterioration in the financial condition of the company. Usually later becomes apparent that it was not necessarily do it all.

Sales and marketing is not the first place

It is risky to invest in the expansion of capital assets – for example, to purchase equipment to increase production – not entering into preliminary agreements with customers or even with no idea of ?? How to increase the number of clients. Even for “Gazprom” fundamentally signing contracts with buyers before production and construction of gas pipelines. You can easily buy the equipment and later, and find markets – a much more difficult task. If the loan funds will not help you attract new customers, you can purchase the equipment only if it would reduce your expenses.

Loan term production cycle

To get the long-term success, the timing of the loan must be weighed at a rate of turnover. For example, if you take out a loan for a period of 3-4 months (as is customary for commercial operations), the borrower, wanting to ensure that the next production cycle, can bring a default. This is due to the fact that the actual credit period of many trades much longer period of one revolution. Repayment of the loan is possible only if the accumulated net income, equal in principal amount. Therefore, the feasibility studies of the projects should be much further ahead.

Loan in excess of the

If the enterprise already has a debt load of 2-4 times the annual income or exceeding annual revenue, a more cautious approach to lending further business, and start looking for other sources of funding. There are situations where you need to stop in time, despite the possible attractive prospects in the development of the case, which can be realized with the help of new money. It seems that the market is growing, and things should go well. But in this situation it is better to concentrate and do the reduction of costs. In a short period of time, you can dial a surprising amount of loans, they are not very difficult to obtain. But even easier to spend these loans. It is much more difficult – to get them to make a profit and pay off the banks.

Miser pays twice

For business is equally harmful, whether you spend a lot or skimp. This case concerns only the most useful, the most necessary for the enterprise. If what you are considering to purchase, will help several times to reduce your costs – do not be greedy. If you need valuable advice, through which you can avoid many of the mistakes and put the case out of the impasse, do not hesitate to seek such advice from qualified consultants.

Funding only via Credit

It should be understood that the loans – no more than an auxiliary method of financing. The company must initially have a substantial part of its own funds. A further activity of the enterprise should be financed mainly by its profits. Of course, what you earn, you should be enough “to life”, but buying expensive cars and other “toys” out of profits – a likely path to closing a business. Most large company business financing comes mostly from profits, dividends spent 10-20% of net income, or do not pay them at all. In some of these companies except for those who work in the international market on the basis of the western practice, pay big dividends – 40-50% of net profit. This MTS “CTC Media, TNK-BP and others.

Lack of free money

Proceeds from loans may be too risky if the company has no balances, or if you will spend the entire loan immediately, going for broke. There is a saying: “The bank will give you an umbrella when the sun is shining, and take it when it starts to rain.” Here, of course, exaggeration, but to some extent this is still true, because the complete lack of liquidity indicates a problem in the business of the client, not the bank’s excessive caution.

Fear of attracting investors

Do not immediately reject the possibility of selling the company shares to an outside investor. You can sell a third or a quarter of the investment fund or a wealthy man who is willing to invest in your business, and such opportunities are now enough. Such a contract can be concluded is not forever, but only for a certain period – three years, for example – when the investor invested in your company will earn money and significantly increase its value. Investors need to look very carefully and only work with the funds and the people who have repeatedly confirmed the good business reputation.
Improper ratio

Time is money

You can lose benefits if too hurry to close the loan ahead of schedule. Conversely, if you try to stretch the repayment of the debt for the entire term of the originally installed, it will distract you extra money to pay the interest and thus harm its business.

Case Studies

The company “Rusal” tried to develop rapidly in several directions, and in a crisis of its position strongly shaken due to the decrease in aluminum prices. By the end of 2009, their debt exceeded earnings of 22.9 times and this was the worst position of the company for the entire period of its activity. At the end of 2010 were able to normalize this figure up to 4.4:1.

For several years, pharmacy network “36.6” has a high debt load, though not permit delays for its obligations. The company has the means to conduct large-scale expansion. By the end of 2010 its rate was 4.8:1, and interest payments were only one and a half times lower EBITDA. In the stock market, bonds of the network is defined as a high-risk speculative instrument.

Restaurant chain “Rosinter” a lot invested in the development, and balancing on the verge of profitability, net profit margin, has successfully reduced its ratio of net debt to EBITDA ratio to 1.1:1 in 2010. In the last period he was 2,97:1.

In 2010, the non disk “Magnet” opened a lot of stores novih, but still maintained a low level of debt 1,39:1, and in 2009 was recorded minimum value of 0,09:1. His main challenger, X5 Retail Group (owner of the store, “Crossroads”, “Carousel”, “Roundabout”), is a more aggressive debt policy, and their ratio – 3.7:1 by the end of 2010. The comparable figure for the year 2009 amounted 2,08:1.

The fatal strategy — how to understand and react in time?

Mistakes companies studied by experts.

Companies like to speak out about their new strategies. Often these strategies look like this: “We will be presenting a unique service for our customers,” “We will increase its profit by so much percent a year,” “our company’s market share will increase annually at such a pace, and income – to grow by this much then “,” Soon we will grow to a global company, and reduce the cost of so much “… According to Richard Rumelta, author of the bestseller« Good Strategy, Bad Strategy »(« A good strategy, bad strategy “), all of these statements are not strategies . Moreover, to make such statements – in itself a bad strategy.

Main differences between a good and bad strategies

Rumelt has studied a large number of companies and highlighted the key points that should be feared. Such moments are strong statements that are not based on anything, without significant goals determine how to achieve them, a lot of goals, uncoordinated, without clear prioritization. All of this can be covered with different beautiful words and figures. For example, the infamous Enron company has always been persuasive reports, full of facts and figures, which confirmed their plans and “strategy.” In this case, the fact that the market for their products is significantly different from the markets for electricity and gas, was released from sight – or deliberately concealed.

Few understand what strategy is not successful, you also need to be able to consider a good strategy. Any real strategy, Rumelt argues, must contain three components: an indication of the challenge for the company, how it solutions and specific actions to be taken. The first component involves narrowing of the range of challenges that will or may occur in the enterprise, in order to understand what may be critical for the company. But understanding the winning strategy is difficult not only to outside observers, but also the top managers of the company. MBA courses there on a special assignment for this situation: the students will be all the possible information about the company – the financial situation and the description of the individual leader to the current market situation – and they have to find their own and determine the probable factors of success and failure. It is often neither strategy nor the company’s mission does not show what is really important for the company.

As an example, consider a company slogan Wal-Mart: «Save money, live better.” They are opening stores in places where previously there was no discount stores, as well as outside the cities. But the real strategy of the company – not in the way are shops. Even the man. Far removed from retail, it’s easy to understand that in a small village and can sell some. True strategy – in the way of the network. Due to the large number of stores they are able to efficiently allocate goods on them and overtake competitors. Of considerable importance is the fact that this strategy is not easy to copy: it is much more difficult to create a network of stores than to open one.

Risk, without which you can not do

Jim Collins (created bestseller “Good to Great”) and Morten Hansen wrote the book «Great by Choice» («be a great choice”), which allows you to track successful and failing strategy. In this paper, called the ten companies that in the past 15 years have increased their business tenfold. The authors have considered only those companies that knowingly walked to success, to plan and clear strategy.

In the book, the growth of these enterprises compared with the overcoming of the marathon 20 miles. In order to get to the finish line, you need to calculate the forces. This means that a company it is important to rely mostly on themselves, not on external circumstances. At what the circumstances may be both beneficial and not so. Collins and Hansen describe the great care with which the company Southwest Airlines manage the growth of their business. They added only four of their new routes, despite the abundance of interest in this city, which later emerged. With this strategy, Southwest Airlines during the crisis rose to the occasion.

Consequently, successful companies differ from conventional so that they can better anticipate tough. A sure way to quickly disappear is just the motto “for success need to act quickly and with the risk.” Council Collins and Hansen is that you have to be “constructive paranoid”: think about every step with the greatest possible care to remain vigilant, do not wait for the moment to connect all possible potential, but instead constantly thinking about what could go wrong . Keep only those experiments that do not fall apart from all the business in the event of failure. And most importantly – do not rush to give up the time-tested ideas in favor of new, even very promising. Bill Gates continued to work on Windows, even after the market launch of its OS2. And Steve Jobs is very carefully worked on the development of chain stores Apple. Remember one thing: the desire to act quickly or caused by herd instinct, or overweening confidence in the fact that you have a “completely unique case.” Try to stop yourself and turn into a cold and calculating strategist.

About the nuances of the business

Details that can not be underestimated – plastic lighters, gum-clasp and a broken cistern.

One day my friend the photographer took pictures in the recently opened an expensive restaurant, Moscow. The host institution asked him about his impressions, which produces a restaurant, asking honest criticism. Friend said: “Everything is fine, only one thing: when I asked for a light, I brought the 40-cent Cricket. This causes some dissonance. If the lighter has been solid, even Colibri for $ 50-70, everything would look different. ” A week later, the photographer called back and thanked him for advice – clients like it.

Another story. I had the opportunity in 2007 to criticize the “Book of the real profits and real growth,” authored by reputable consultant Fred Rayheld. In Russia it has issued a young publishing house “Generation”. In short – the book explaining why you can not save on buyers, and offered to evaluate the success of the enterprise by asking the question “Would you recommend this company to a friend or colleague?”. So, the “Generation” I would not recommend to anyone – the book was published on the cheap loose paper, and on the cover was a photo explicitly download online.

Nuances, details, particularly – it’s rate of serious intentions of the company and the entrepreneur – it’s like the consumer or, at least, leaves no room for doubt. Timur grief, is the founder and CEO of “Kalina” in 1999, told me how to explain to their workers about the importance of a smooth and tight screw the cap (it would seem, what a trifle) on toothpaste tubes and tubes of cream: “Suppose that of thousands of shoppers every tenth does not want to take the bad with the toothpaste cap twisted. Then he tells the others that “Kalina” is doing everything anyhow. And yet few people notice that they face someone bought a paste from another manufacturer, and do the same. So we gradually left without orders, and you – without a salary. ” Working Gorjaev definitely understood his message. Now “Kalina” is a manufacturer of state level, and it all started with the provincial factory, formerly bore the name of “Ural gems.” Unilever Corporation in October last year entered into an agreement to purchase 82% of shares of “Kalina” for 17.6 billion rubles, which is 13 EBITDA enterprise. It is clear that not only caps brought such success. But all these details and especially strengthen the basis of the business and determine its survival.

Increased attention to detail was the cause of the phenomenal success of Moleskine. Once called moleskin handmade notebooks, the cover is a pasted over with a thick cloth of cotton, which bore the name of the mole skine – «skin mole.” These notebooks have used famous artists, poets and writers – Van Gogh, Picasso, Apollinaire, Sartre, Hemingway. By the 1980s, moleskin ceased to be popular. But in 1997, Francesco and Mario Francesi Barutstsi, owners of a small Milanese publisher Modo & Modo registered trademark Moleskine, deciding that the retro idea could be profitable. They are, in fact, re-invented moleskin. The owners have decided that to promote the brand not only legends of former popularity. Ahead of the competition can only use the parts that create comfort in general. For their notebooks they made flexible but sturdy cover, added gum-fastener tape-tab, internal pockets – the number of nuances eventually grew. The first batch of Moleskine has 5,000 pieces, and in 2005 they sold 4.5 million investment fund SG Capital Europe in August 2006 bought 75 percent stake Modo & Modo for € 62 million, when the annual revenue publishing – € 12,7 млн and profits – more than € 2 million

Important for consumers to feel the thoroughness and thoughtfulness of production and service, and they are willing to pay for it. For serious partners and contractors details are essential, too. Just have in mind not the outward signs of success and stability, you can easily buy (cars, watches, furniture in the office), and such particular that can show the relationship to management and business processes. I was told a story about how the Russian company has lost production project with the Japanese company. The talks were held in the office of the enterprise, and one Japanese at some point went into another country. Upon his return, he spoke to colleagues. The Japanese are consulted and ultimately postponed the signing of the contract. Then it turned out that their decision influenced by the fact that the toilet cistern was broken. It is absurd? The Japanese decided that a partner who can provide small, fail and more.

Top of makeovers for entrepreneurs – especially when spent time, money and effort, but it does not promise a mandatory return. When the understanding of the importance of details does not come from a marketing calculation, and from professional ambitions. As an example, I usually think of meticulous approach Andrew Dellosa, Moscow restaurateur. When you open a network of “Mu-Mu” he was looking for glassware manufacturer, which would make it exactly as in the book “On the tasty and healthy food.” When Dellos conceived “Turandot”, he studied vignettes and a half years of the late Baroque, that his institution they were really authentic. One antique dealer said that he once asked: “Andrew, why is that? Maximum, one tenth of the visitors will pay attention and appreciate. ” Restaurateur said: “For me it is important to view this part of the tenth.”

By the way, the young publisher “Generation”, which I mentioned above, is no longer engaged in the business literature …

(Русский) Тротуарная плитка: как выбрать тротуарную плитку в Днепропетровске?

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