Предприниматель | Информационно-аналитический журнал - Part 134

Boris Kim: The leader of the instant payments

Leader Instant Payment

The annual turnover of instant payments «QIWI» more than 350 billion rubles. Co-owner «QIWI» Boris Kim described how this system works.

Maxim Kochanov: Do not be afraid to take a step

Do not be afraid to take a step

Maxim Kochanov started his business 14 years and 20 years, he sold the company for 5 million rubles and is preparing to invest in a new project.

6 errors restaurateur in HR

Reputation restaurant depends on its employees. And despite the fact that staff turnover 70% per year – a normal situation. Almost all the restaurants are from this serious financial losses, but the restaurant owners in most cases, indifferent to the problem of retention. There are six common mistakes that restaurateurs are doing.

Contempt

Restaurant Management personnel often refer to as thieves and idlers, the place where there is a quick replacement. With such an attitude creates a hostile atmosphere and lack of interest in the overall success, which guarantee a high percentage of turnover. This directly affects the revenue the restaurant.

Ignoring the views of staff

not consider the opinions of staff – a big mistake . In this way communication channel with chopped visitors institution. It is necessary not only to listen to the views of employees, but also actively engage in their operational management. Creating new dishes and drinks, the development of work schedules, activities – all this helps staff to become involved in the process and helps him to be implicated in the business, it is well motivated. The most effective way to establish communication with the staff – personal and confidential communication, because the general planning meetings almost always result in mass discontent and complaints.

Lack of incentives for result

waiter – the seller of your product to the visitor . A lack of motivation he has to sell this product will significantly reduce the average check. Set goals for the staff and be sure to mark the award for achieving results. The waiter will necessarily seek with you, if it is convinced that the achievement of the objectives will be followed by her promotion. Many schemes – from a small percentage of each check up bonus for selling a certain number of dishes, or, for example, who would sell a portion of the elite alcohol also need to give a bonus for the best result. Do not forget that these programs can be created with suppliers who are happy to offer discounts and bonuses to motivate.

Ignoring the problem staff

Not all restaurants can afford to pay for courses and training for staff. But the absence of basic training of its own – a big mistake. This may be a simple weekly lecture about one of the food or drink , which you offer your guests, followed by wine tasting, this will allow the waiters to get all the necessary information for the job. Knowing the ingredients and calorie content, method of preparation, taste dishes in the end – the necessary knowledge for the staff. The waiter has to understand what was going on, because without this knowledge it will not be able to select and recommend a particular dish to the visitor, if you have not tried it myself and not about him not the slightest idea. In addition to internal training, to use lectures and advice, which offer their own suppliers . They are professionally talk about your product and how to use it. Quality education also affects the increase of motivation of the staff.

Lack of attention to detail

Missing parts of your employees, you might miss important issues for the staff themselves. Thus, finishing the work of the restaurant at two o’clock, management often does not reflect how employees get home. While the main restaurant industry workers – young people and students for whom even small amounts are critical. Caring for transportation, food and other essential little things will be very important for anyone, in fact it is his moral motivation.

Improper distribution tip and working areas

Everyone knows that the main motivation for the staff restaurant – tipping. But it happens that they take the owners or the distribution system is not fair tip. There is a position which few people know that “at least daily.” This amount, which is compensated in the event of shortfall in the restaurant tip of the day. Management must develop the most efficient distribution scheme tip. There are some types of institutions in which, for various reasons (the mentality of visitors, size, segment, etc.), Gratuities not included. In this case, applying a different scheme for payment with the payment of interest on the proceeds. There is also the distribution of the working area must be true. Otherwise, the waiters and then will do something to fight for the best tables, which will lead to hostility and a sense of injustice. Task Management – create an atmosphere in which to earn will be equally at all.

Michael Rogalsky: Sell the car for 10 minutes

Sell ​​a car 10 minutes

Michael Rogalsky bought a domain Auto.ru in 1996. Today, its portal is visited by 600 thousand people, and the turnover reached 100 rubles Millin.

Experience restaurateur: thinking out loud

That just do need to open a restaurant? I’ll tell you: communication. And not even this most administrative resources, and the familiar at all.

Take the beginning of the real estate. Free, though a good place to find extremely difficult, and realtors with small businesses are extremely reluctant to work, responding to what to look for a small room so cheap it is unprofitable. Rescues only notebook in the truest sense of the word. Got me a friend here and agreed. But anyway, you should always check the landlord, from my own experience: in the last place already started a renovation, when it emerged that a former partner of the landlord challenged the property in court. I had to through a friend of architects to specify whether the building is not subject to demolition, asked for, is there a big debt to the utilities, etc.

Going to have money in the bank? Remember! Man on the street do not give loans. Even our equipment, dishes, the restaurant turns the previous few people care about. I was given credit for 30% of turnover, but it is minuscule. Lay flat just do not an option.

Rental rates – another story. Currently in Kiev, one square meter, close to the Khreshchatyk street, is worth about $ 500 a year. Keep in mind you would pay immediately after the conclusion of the contract. In other words, for a time when you will do the repair, you can pay $ 15 000 for a relatively small room. In parallel, will the cost of purchasing and installing equipment, as well as to design the restaurant. And here again you will need communications: for example, we had 10 aprons, but whom we did not apply, the minimum order at all – at least 40. As a result, sewed aprons girl friend. Looking for someone who can build us a case according to its own designs – a company that has agreed, once warned that our order will last. The cabinet was made after three months of regular calls to the secretary general.

Thrown everywhere. Wanted to make a sectional floor made of antique pine – such boards cut out of logs, which are in turn taken in the analysis of old houses in the villages. They found a man who agreed to do it. Made a prepayment, determined time – a month. Five days before the deadline, he called and said that he did not get back and ready to pay in advance. And we have already commissioned work, for installation of the floor – to be repaired after all the other one tied. In total, we spoke with 80 contractors, of which only two have done their work on time and for the money that was originally specified.

Sharp corners, I had already mapped out for yourself in advance – a sign, SES, alcohol license, MOE. But had no idea what might be absurd situations. For example, according to the norms of SES premises where food is prepared and where the dirty dishes have to be partitioned. And on fire regulations we need to have the pass and no walls. I had to put fanerku – now move it depending on who came to check.

A sign just do a special item. In the ATU have a specific person who claims the sketches, and sign documents. From the first time he denied to us for a reason, saying “not in the spirit of the city.” I brought him pictures of the old town, trying to prove something. Then – again, through friends, found out that you can contact the friendly clerk firm, having them draw a sketch for $ 2,000, which is 100% agree. Moreover, we can use our achievements, only to change the tone a bit, for the mind.

No small business can not support. For example, to change the rules for labeling bottles, and distributors in these rules did not react in time, and the inspection at hand. They ask to see if the energy value of Hennessy? Is there a voluntary sign of the absence of GMOs. Bottom line: at the bar we have gaping voids.

Familiar lawyer shared that the inspection bodies in 50-60% of the requirements put forward more than is written in the law. According to him the same advice we have introduced the following rule: when they come check them with his own hands, we did not show, and the authorized person (CEO), in such time there is almost never in place. Want to remove the cash – even filmed. But the free feed-water inspectors, we are strictly banned, and then got into the habit.

Once there we have the case come tax, and we met them unkind. They called the Economic Crime, brought guests and the whole person, took a few boxes of alcohol, supposedly to check. I called the police, saying that unknown, presented as DAEC, came and stole the goods, then a letter to the prosecutor wrote. Nothing – all returned. Of course it was terrible to some, but now no snares do not build.

Paid back if the cost? Paid off in about two years … You see – I’m not complaining, I am absolutely satisfied. Just such a work. Vain.

Malyukov Peter: I’ve always worked for myself

I’ve always worked for myself

Malyukov Peter – a young entrepreneur who started doing business in 14 years. He is now 23 years old, and the turnover of his companies have 10 million rubles.

Open restaurant: how to avoid becoming a twin

Daily Moscow cafe Ragout visited by 200-250 people. Over three hundred passes on Friday and Saturday. On Sunday, the number of visitors reached 450 people.

In Ragout 100 seats. Two full landing on Thursdays and Fridays – a good indicator. Truth Mondays at Ragout of people not much.

This performance of fast food in the center, and Ragout – culinary cafe, which is not in the boondocks, but not in the center. Sunday in the whole dead for obschita day, but this time Ragout hellish time pressure. This cafe opened pals – Katya Drozdova, its mu Simon Krymov and cook Ilia Shalev, opened it in June 2010, was built somewhere 2 months, the menus were in three days. It was obvious gamble in which there are more questions than answers. Let’s try to parse this successful venture.

At first, let’s talk about the concept. It is commonly discussed, even when major failures are related not splohim business plan, and that over-roasted meat cook and the waiters think about their own affairs, while customers umolitelno pull them his hands and

In gastronomy, as well as elsewhere, there is the concept mainstream. He is a local and global. Arkady Novikov in his time managed to combine these two different directions of the vector and to create institutions in which the sushi menu side by side with Olivier and Italian pasta. Such eclecticism has become a corporate style in Moscow, nine out of ten contemporary dining menu card copy Novikov’s know-how. Just like in the atmosphere: the easiest way to exist any institutions in Moscow is to join the general trend. Thus, in Moscow for 10 years, many institutions has grown twins. So now the possible success of negative strategies.

That is, consumers have had practice on edge this concept, so when building the next mainstream restaurant is worth considering. In Moscow, everywhere, in every institution to have made the rich scenery. Therefore it is necessary to excel and do in the spirit of minimalism. If it’s where you’re going to build the restaurant half of them offer the fastest and most affordable sushi in your menu at least should not be raw fish. If we put so loudly in a restaurant playing music – tie in his sound, or just do give up music. Restaurants wind the six ends of the wine – let me come with her. The list goes on, if desired. Combine this list with a list of who was your friend and you can be away; lot of crossings, the attachment of restaurateurs to expensive mineral water to apply custom hookah as a digestif.

The best result comes if you make a really perfect – learn how to prepare sushi to perfection. And even if your town will only be Japanese restaurants, you will always have a visitor.

Of course, the risk of being not in the mainstream, not to wake the ranks can send your startup. Suddenly it’s no use to anyone, and for all “no” to buyers is not there? Honor restaurant forums, and you’ll notice that the number of malcontents “current system” a lot. Even if a thousand of them would agree to part with their cash in order to see the embodiment of their own dreams, ruin does not threaten you, except that if you do not fundamentally disagreed with the declaration.

Evgeny Demin: We will create a vaccine against dental caries

We will create a vaccine against tooth decay

Yevgeny Demin 33 years. His company, “Splat” controls 10% market share of toothpaste and cosmetics. Eugene does not want to sell the company, even for $ 500 million.

Restaurant promotion

Bondstone Group conducted a study, which was attended by the top 25 major restaurant brands for the whole year players have increased their presence on the Internet: creating entertaining online promotions, viral campaigns were carried out. Actively promoted by restaurateurs and social networks – Facebook.com, Vkontakte.ru, Twitter.com, Livejournal.com. But budgets are spent on advertising in glossy magazines, by contrast, is reduced – this was mentioned 43%. Scheme to promote the Internet among restaurateurs, is as follows: 36% – Internet-PR, 32% – A cross-activity – 15% print, 11% – event-activity, and finally 7% – sponsorship.

Promote only one restaurant, which itself is positioned in a particular niche. Three of the most active and modern way to market are presented below.

Attract celebrity or authority

Can be induced to participate in promotions or advertising celebrity in narrow or wide circles. For example, the Moscow company “Ginza Project,” is actively used this method and invites you to participate in the actions of celebrities such as: Ksenia Sobchak, Tina Kandelaki, Alexander and Ivan Tsekalo Urganta, Gregory Leps and even Arkady Novikov. And no matter what the audience is directed to a restaurant, be it luxury or economy-segment version. Besides the obvious celebrities to participate in restaurant projects are invited to literary or restaurant critics, journalists and other cultural figures. Maybe soon the owners of restaurants will invite a new wave of stars – the people who became famous through the internet.

Social Networks

To promote the restaurants, and other business, the means of “new media” – quite a developing practice. Assuming that all of your so-called “buddylist” and “buddylist Frendo,” is your target audience, this tool allows you to save a lot of money, passed with expensive advertising platform, and to inform its customers whatever you want to convey to him directly. But still, as rightly noted by Alexander Gavrilov, “so that it worked, you practically live on the network.” And to describe the people of the glorious ice cream from Shishkov, while instilling confidence and causing an urgent desire to run and try it out.

It is useful to communicate with bloggers or even contact with them. Promotion of the Internet would be appropriate to always be able to shake it just when the Internet to become a solid advertising platform.

Events

Event as a way of promoting work for any segment. Gastronomic festivals, pre-party, contests, tours of famous chefs, exhibition … All this will provide an opportunity to promote your restaurant in the information field and therefore money. Today, there is a win-win story for the democratic institutions with a clear concept – to associate the event with a specific person and promote all over the internet. Then you can do without a sponsor.

Take the example of Catherine Drozdova, “opened in January,” Khachapuri, “and in April made a tour of the famous blogger enough Tinatin Mzhavanadze, which recently released a cookbook of Georgian cuisine. All expenses were the cost of tickets, visas and cars to transport guests. No ads. All we have done this press release, held a press conference, posted a press announcement in the women’s blog, Tina wrote about his tour in his blog. All of this is drunk without our fate. By the beginning of the tour, the guests sat on each other, the waiters rushed like mad, working as a kitchen in the slaughter – and it all week, while Tina was with us. Announce our presence so many people we would not have any other way, even if they were expensive”.

Vadim Belyaev: We sell Risks

We sell risk

Vadim Belyaev started the business as a middleman in the transactions of privatization. Today, the assets of his bank “Opening” exceed $ 4 billion, and the bank enters the 20 largest.